Graham joined
Qantas in 1997 as the Manager Aviation
Psychology Services with the job of
establishing a more effective Employee
Assistance Program (EAP) across the
Qantas Group and the development of a
Critical Incident Stress Management
program for aircrew. In 1998 he moved to
the Qantas Corporate Safety Department
as the Manager Flight Safety
Investigation and later Manager Safety
Education and Human Factors. He managed
the development of Crew Resource
Management (CRM) training initiatives
for aircrew and its wider human factors
application in other Qantas operational
groups. He was appointed President of
the Australian Aviation Psychology
Association (AAvPA) and Vice Chair of
the IATA Human Factors Working Group.
Graham also managed the implementation
of the first Line Operations Safety
Audit (LOSA) program within Qantas
Flight Operations, was the Chief Editor
of the internationally regarded Qantas
Flight Safety magazine and developed
highly successful training courses in
safety investigation, audit, systems
compliance and governance.
After leaving Qantas in 2003, Graham was
appointed Executive Director, Public
Transport Safety Victoria (PTSV),
responsible for the safety regulation of
train, tram and bus services within the
State. During his time at PTSV, Graham
managed the development of new rail
safety legislation for Victoria and the
creation of an independent office for
transport and marine safety
investigations. Graham also represented
Victoria in the development of model
National Rail Safety Legislation and was
the Chair of the National Rail Safety
Regulators Panel. He was appointed to
the Special Commission of Inquiry into
the Waterfall rail accident as a human
factors specialist and later Chair of
the Safety Management Systems Expert
Panel.
In 2005 Graham rejoined the aviation
industry as Group General Manager
Personnel Licensing, Education and
Training for CASA. In this role he was
responsible for the management of all
personnel licensing functions, aviation
medicine, aircraft registration and
CASA's Aviation Safety Promotion branch,
which consistently attracts positive
feedback from the aviation industry for
its wide range of education and
promotion initiatives.
Graham has both Masters and PhD
qualifications in Organisational
Psychology and has published extensively
in areas such as safety analysis, human
factors training, accident investigation
and system safety. He is the co-author
of the book Innovation and
Consolidation in Aviation,
published by Ashgate in 2003 and Course
Director of Human Factors in Safety
Management, a self study distance
learning course managed through Informa.
Graham has developed extensive
knowledge / experience in the following
areas:
- Practical error management
strategies
- Applied and innovative human
factors training programs
- Investigation of incidents and
accidents across a range of industries
- Development and implementation of
simple but effective safety management
systems for organisations
- Compliance and surveillance
activities including system and risk
audits
- Critical Incident Stress Management
debriefing following traumatic incidents
- Safety culture assessment and
development
- Safety Case development and
evaluation
- Safety leadership development and
mentoring
- Practical strategies to ensure
safety governance and accountability